Privacy Policy

Contact details
Name: Carol Southall

Tel: 07938 767 756

Website: csouthallcounselling.co.uk

ICO registration number: ZA557464

General Data Protection Regulation
I am committed to protecting your privacy and I abide by the GDPR to ensure that your personal information is protected. The lawful basis and purpose of holding this information is to ensure that I meet my contractual obligations, any legal obligations placed upon me, or if I am required to disclose any information in relation to safeguarding vulnerable and at-risk young people and adults with whom you are in contact.

Information Commissioner’s Office
In accordance with the requirements of the GDPR, I am registered with the Information Commissioner’s Office (ICO) because I am responsible for collecting, processing, recording and protecting your personal information.

The personal information which I collect
The information that I collect from you is to make initial contact with you and to respond to your enquiry or referral.

I collect:

Your name
Your contact details including address, telephone number and email address
Your reasons for contacting me and any other personal, sensitive or confidential information which you may provide which is relevant to your enquiry.

Storage of your personal information
All information that you share with me is stored securely on one computer and will be deleted after seven (7) years in accordance with UK GDPR and BACP guidelines. I will not transfer any personal data that you provide to another computer apart from to any email address that you supply.

Your rights
Under data protection law, you have the rights to:

Ask for copies of your personal information

Ask for personal information you believe to be inaccurate to be rectified or completed
Ask for erasure of your personal information in certain circumstances
Ask for processing of your personal information to be restricted in certain circumstances
Object to processing of your personal information in certain circumstances
Ask that your personal information be transferred to another organisation or to you, in certain circumstances

If you wish to make a request, please contact me by email at csouthallcounselling@gmail.com

Changes to this Privacy Policy
I keep my privacy policy under regular review. Any changes will be incorporated into a new privacy policy which will be published on my website.

If you wish to complain
If you have any concerns about the use of your personal information, you may make a complaint. If you wish to make a complaint, please contact me by email at csouthallcounselling@gmail.com

You may also make a complaint to the Information Commissioner’s Office:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk